Incident management
Understand responsibilities and investigation timelines when there are reported incidents.
Last updated 15 April 2026
Incident Management
What should I do when there is any accidental misuse or suspected unauthorised access to Postman V2?
Report any incidents of accidental misuse or suspected unauthorised access to SDD at mindef_postman_pic@defence.gov.sg immediately. This includes:
Accidental data exposure
Suspicious login attempts
Unexpected account activities
Unauthorised workspace access
Who is responsible for investigating an incident, including unsolicited SMS messages sent to unintended recipients through Postman V2?
The respective Campaign Creator is responsible for investigating an incident, including unsolicited SMS messages sent to unintended recipients through Postman.
Who is responsible for closing the case with MINDEF Feedback Unit (MFU) and Open Government Products (OGP) where necessary?
The respective Campaign Creator is responsible for closing the case with MFU and OGP where necessary.
What is the SLA to complete the investigation of a MOP complaint and provide a reply to close the case with MFU and OGP?
15 working days