Incident Management

Q1: What should I do when there is any accidental misuse or suspected unauthorised access to Postman V2?

Report any incidents of accidental misuse or suspected unauthorised access to SDD at mindef_postman_pic@defence.gov.sg immediately. This includes:

• Accidental data exposure

• Suspicious login attempts

• Unexpected account activities

• Unauthorised workspace access

Q2: Who is responsible for investigating an incident, including unsolicited SMS messages sent to unintended recipients through Postman V2?

The respective Campaign Creator is responsible for investigating an incident, including unsolicited SMS messages sent to unintended recipients through Postman.

Q3: Who is responsible for closing the case with MINDEF Feedback Unit (MFU) and Open Government Products (OGP) where necessary?

The respective Campaign Creator is responsible for closing the case with MFU and OGP where necessary.

Q4: What is the SLA to complete the investigation of a MOP complaint and provide a reply to close the case with MFU and OGP?

15 working days