Postman FAQs

Please read this FAQ guide in conjunction with the SD Directive 03-2022 - Management of MINDEF/SAF’s Direct Channels of Communication.

The Postman FAQs aim to help you quickly find answers to common questions you may have while using Postman. Whether you're new to Postman or an experienced user, you'll find relevant information accessible whenever you need it.

These FAQs will help you:

• Find answers to your Postman-related questions

• Work through technical issues

• Learn best practices for using Postman effectively

Think of this guide as your go-to resource for Postman support - available 24/7 to help you work more efficiently and confidently with the tool.

Table of contents

About Postman

• Overview

• System Security and Performance

• Service Level Agreements

Usage of gov.sg SMS Sender ID

• Eligibility

• Mixed Groups [Citizens and Employees] Communications

• Employee Communications

Vendor Access to Postman SMS System

DOs and DON'Ts of Using Postman for SMS Communications

• Message Types and Requirements

• Use of Links

• Length and Format

Costs and Payment

Account Compliance

Getting Access

• Account Application

• Roles and Permissions

• Account Management

• Offboarding Process

Creating and Managing SMS Campaigns

• Campaign Creation

• Delivery Tracking and Troubleshooting

• Large Campaign Management

Incident Management

Support and References

• Contact Information

• Additional Resources